Educational Background:
Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.
Work Experience:
A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
Experience in customer management is preferred (for manager position).
Fluent in Chinese is preferred
Skills Requirements:
Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
Strong problem-solving and analytical skills;
Excellent communication and customer service skills;
Ability to adapt to fieldwork environments and willingness to travel as needed.
Customer Support and Technical Services
Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.
Technical Training and Guidance
Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.
Problem Analysis and Improvement
Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
Follow up on issue resolution to ensure customer problems are thoroughly addressed.
Customer Relationship Maintenance
Conduct regular customer visits, gather feedback, and improve service experiences;
Collaborate with the sales team to identify new business opportunities with existing customers.
Field Service Coordination and Management (For Manager Position)
Develop and oversee field service plans, ensuring tasks are completed on schedule;
Manage the after-sales service team, set performance goals, and enhance the team’s professional capabilities.
